So as I mentioned quite a while ago now, I purchased a new desktop computer shortly after I found out I was employed. Instead of going with Dell, I chose a vendor located in Florida on the basis that it had been recommended by Kotaku readers to the main Kotaku editor and he had been pretty pleased with the purchase.
Too bad I don’t get to say the same. >_> At least, not entirely.
It’s kind of an epic story and it ends well-ish, but it was an aggravating experience overall. If it weren’t for the fact that I had been provided with a work laptop of pretty serious gaming power, I probably would have exploded over the entire experience much sooner. As it was, I didn’t have any reason to be impatient.
It started with the fact that the machine just took a really long time to build and ship out to me, at least a month. Once it actually arrived, we noted that there was a serious dent in the wooden crate that it arrived in. Clearly, despite the fact that the box had “FRAGILE” stamped all over it, UPS had not treated it with much respect.
This turned out to be a really serious issue, as I finally got around to trying to hook the system up. Not only were the legs of the tower cover completely shattered, the graphics card was dead and the CPU fan was jostled loose, enough so that the CPU wasn’t getting enough air and ran at 90 degrees Celsius.
All these problems were found over the course of two weeks, as I couldn’t call their tech support most of the time for help and they were lousy about answering email. In the end, they sent me a new tower cover and next-day-aired a graphics card to me straight from Amazon.com.
I also had to suggest that they give me a direct email to someone at tech support, after which the person was very helpful and quick with responses. He directed me on what to look for to address the temperature issue and after poking around a while, I figured out that the fan was loose and fixed it as best I could.
I know I can’t really blame Origin for what amounted to a ton of issues spawned from rough UPS handling. And they did help me as best they could. They definitely should have put me on a personal line to support earlier, though. In summation, I’m not really pleased, but neither do I really hate them and want them to die.
Hilariously, today after I got back from work, I saw yet another package from Amazon waiting for me and boggled at what it could be. Turns out it’s ANOTHER graphics card, but this one is Amazon’s mistake. I’m sending it back to them, even though I’m not sure they would really notice it missing.
Anyway, yeah. Now I have a kickass desktop onto which I am installing craploads of things. It runs a lot louder than I was expecting, but what can you do. It’s mainly a gaming machine, anyway. >_>